FAQ

WHAT SHOULD I DO IF I HAVE A SUGGESTION FOR THE GAME?

We are always looking for opportunities to improve the game. You’re welcome to share your feedback and suggestions on any of our official community channels or submit a ticket to support.

DO I NEED AN INTERNET CONNECTION TO PLAY THE GAME?

In order to ensure the fairness of the game, we need to connect to the network when running. We will keep your game progress synchronously to prevent your progress from being lost.

WHY DO YOU ASK FOR MY AGE AFTER I INSTALLED THE APP?

If you are located in the European Economic Area, we have a system in place to help us respect your privacy rights under the General Data Protection Regulation. We ask if you are 16 years or older when you first open the app. We will not collect data from your device if you are under 16, but you will be able to play the game just like anyone else. If you are 16 or older, you will be presented with the opportunity to consent to our data collection and processing.

WHY CAN’T I HEAR THE GAME SOUND OR MUSIC?

The best gaming experience is always with sound! If the sound is not working properly, please follow the below steps in order to troubleshoot the issue:

  1. Make sure the mute switch on the side of your device is not on.
  2. Try to turn up the volume rocker on the side of your device.
  3. Check the volume sliders in your app settings inside the game.
  4. Try restarting your device by turning shutting it completely down then turning it back on again.

If you are using an iPad, we’ve noticed that sometimes if you mute your device from the side button and then go into your settings to change the side button function to lock the rotation; it will not allow you to unmute until you’ve gone back into your settings and change the side button function to mute then slide the switch to unmute.

CAN I PLAY GAME WITH THE SAME ACCOUNT STATS ON MULTIPLE DEVICES?

Yes, you can play game on multiple devices as long as they’re on the same platform. For example, an iPhone to an iPad or an Android tablet to an Android phone.